1. Introduction

We at AInteract PTE. LTD. ("Knowly", "we", "us", or "our") are committed to protecting your personal data and privacy rights. This policy describes how we collects, uses, and safeguards your information. We operate in compliance with international privacy standards, including principles from the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We want you to understand what data we collect, why we collect it, and how we protect it. We do not share your personal data with third parties for their own use, and we do not use your data to train any AI models. By using our Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information and behavioral data to provide and improve the Service. The types of information we may collect include:

Personal Information You Provide: When you create an account, contact us, or use certain features, you may provide information such as your name, email address, or other contact details. We only collect the information you choose to give us, and you can always decline to provide optional personal data (though some features might not be available as a result).
Usage Data: This may include how you use the Services, such as the pages you visit and the actions you take within the Services. We gather this information to make sure the Service functions properly and to improve your user experience.
Device and Technical Information: We may automatically receive information about the device and software you use to access the Service. This includes your device type, operating system, browser type, IP address, unique device identifiers, language settings, and crash or error logs. This technical data helps us troubleshoot issues and ensure compatibility with your device.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences and settings, and to collect usage analytics. Cookies are small text files stored on your device. They help with functions like keeping you logged in, storing site preferences, or analyzing how users navigate our Service. You can control or disable cookies through your browser settings, but note that some parts of the Service may not work properly without them.

We collect only the minimum amount of personal information needed. If we ever need to collect additional data, we will ask for your permission. We do not collect any sensitive personal data unless it is absolutely necessary and with your explicit consent.

3. How We Use Your Information

We use the collected information to operate, maintain, and improve our Service, always in accordance with applicable privacy laws. Specifically, we may use your information for the following purposes:

To Provide and Maintain the Service: We process your data to deliver the features you expect. For example, we use your usage data to respond to your queries and ensure the Service works as intended.
To Personalize Your Experience: Information about your preferences helps us customize the Service for you. This could include showing you relevant content, remembering your settings, or suggesting features.
To Communicate with You: We may use your contact information to send important notices about the Service, such as updates, security alerts, or changes to this Privacy Policy.
To Ensure Security and Prevent Misuse: Your information helps us keep the Service safe and secure. We may use data (like IP addresses or activity logs) to detect, investigate, and prevent fraudulent use, spam, malware, or other abusive behavior. This is necessary to protect the integrity of our Service and the safety of all users.
To Comply with Legal Obligations: In certain cases, we may need to process or disclose your data to comply with applicable laws, regulations, legal processes, or governmental requests. For example, we might retain transaction records if required by financial regulations, or provide information to law enforcement if required by law (after verifying any request is legitimate and necessary).

We will never sell your personal information to any third party. We do not share your data with third parties for their own advertising, marketing, or analytics purposes. We also do not use or disclose your personal information for any purpose other than the purposes listed above, unless we obtain your consent. If we ever need to use your data for a new purpose, we will update this policy and notify you as required, and obtain your consent when necessary.

4. Data Storage

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. The exact duration depends on the type of data and the reason we have it. For example, we may keep your account information while your account is active and for a reasonable period if you delete your account (in case you decide to reactivate, or as needed for legal compliance). We periodically review the data we hold and delete or anonymize information that is no longer needed. If you request deletion of your data, we will erase your information from our active systems, unless we are required to keep it for legal reasons.

We will ensure that your information is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

5. Data Security

We take data security very seriously and implement a variety of measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption: We use encryption technologies to protect data. Information transmitted between your device and our servers is secured using Transport Layer Security (TLS), which encrypts data in transit. We also encrypt sensitive data at rest (when stored on our servers) so that it is not readable by unauthorized parties.
Access Controls: We limit access to personal information to employees and contractors who need it to operate or improve the Service. Those who have access are subject to strict contractual confidentiality obligations and are trained in data protection best practices. We employ role-based access controls and authentication measures to prevent unauthorized logins or access to our systems.
Security Testing and Updates: Our systems are regularly updated with security patches and monitored for vulnerabilities. We use firewalls, intrusion detection systems, and anti-malware tools to guard against external threats. We also conduct periodic security audits and assessments to identify and address potential weaknesses in our infrastructure.
Data Minimization: We follow the principle of data minimization, which means we only collect and retain the information that is necessary for the purposes described. By limiting the amount of data we hold, we reduce the risk of harm in the unlikely event of a security breach.
Incident Response: In the event of a security incident or data breach, we have a response plan to take immediate action. This includes identifying and containing the issue, mitigating any harm, and notifying affected users and relevant authorities when required by law. We comply with all applicable breach notification laws, which may include informing you and regulators (for example, the PDPC in Singapore, EU data protection authorities, or U.S. authorities) within the timeframes required.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

We respect your rights over your personal data. Depending on where you live, you may have certain legal rights regarding your information. Even if not required by law in every jurisdiction, we extend these rights to all our users as part of our commitment to privacy. These rights include:

Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide you with a summary of the data we have, how it is used, and who it may have been shared with (if anyone).
Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to ask us to correct or update it. We encourage you to keep your information up to date and will promptly make corrections upon verification of the new information.
Right to Deletion: You can request that we delete your personal data. This is sometimes called the "right to be forgotten". Upon request, we will erase your information from our records, provided we do not have a legitimate need or legal obligation to retain it.
Right to Restrict or Object: You have the right to restrict our processing of your data or to object to certain types of processing. For instance, you can ask us to stop using your data for direct marketing (although note that we currently do not use your data for marketing). If we are processing your data based on our legitimate interests, you have the right to object to that processing if you feel it impacts your rights.
Right to Withdraw Consent: In cases where we rely on your consent to process your personal information (for example, if you agreed to optional data collection or received marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it may mean some features of the Service can no longer function for you.
Right to Non-Discrimination: We will never discriminate or retaliate against you for exercising any of your privacy rights. If you are a California resident (under the CCPA), this means we won’t deny you services, charge you different prices, or provide a different level of quality just because you exercised your rights under the CCPA. We provide the same level of Service and features to all users, regardless of their privacy choices.

You also have choices regarding the information you provide to us. You can choose not to share certain optional data (though it might limit some features). You may opt out of receiving promotional emails from us by using the unsubscribe link in those emails. Additionally, as mentioned in the Information We Collect section, you can control cookies through your browser settings and opt out of certain analytics by using provided tools (such as browser add-ons to opt out of Google Analytics, if applicable). We will honor any browser-based do-not-track signals or global privacy controls to the extent required by law.

8. Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are under 13 (or a higher minimum age in your jurisdiction, such as 16 in some regions), please do not use the Service or provide any personal information to us. We encourage parents or guardians to be aware of and monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information without permission.

If we become aware that we have inadvertently collected personal data from a child under 13 (or the applicable minimum age), we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately (see Contact Information below). We will then work to delete the child's data and, if necessary, terminate the child's account or use of the Service.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of the policy. If the changes are significant, we will provide a more prominent notice (such as via a notice on our website or an in-app alert, or by email notification if appropriate) to inform you of the updates.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Policy constitutes your acceptance of the updated terms. If you do not agree with any updates or changes, you should stop using the Service and contact us to remove your personal information as needed.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: support@goknowly.ai